FAQs

Orders are processed within 1-2 business days. Standard shipping within the United States usually arrives 3-5 business days after dispatch, and express shipping usually arrives in 1-2 business days.

Yes. Every order receives tracking by email once the package leaves our fulfillment center. If tracking has not updated after 48 hours, contact support and we will check with the carrier.

We currently ship to the United States, Canada, and the United Kingdom. International customers are responsible for any customs duties or local import taxes.

For traditional tea, sift 2 g of matcha into a bowl, add 60 ml of water at about 175°F, and whisk quickly in a W motion until a fine foam forms.

Keep matcha sealed, dry, and away from sunlight. After opening, store the tin or pouch in a cool place and use within 60 days for the best color and flavor.

Unopened products can be returned within 30 days of delivery. If an item arrives damaged or incorrect, contact us within 7 days with your order number and photos so we can replace it or refund it.

Checkout is handled through PayPal's secure hosted checkout. PayPal supports PayPal wallet payments and eligible debit or credit card payments on the PayPal checkout page.